Refund policy
At Diellza Nagavci, we take pride in crafting high-quality garments. Due to the nature of our products, we offer a partial refund or exchange under specific conditions outlined below.
Refund Policy
• Partial Refund (70%): Eligible orders may receive a 70% refund, excluding shipping costs.
• No Refunds for Customized Dresses: We do not offer refunds for custom-made or personalized dresses, as they are crafted specifically for you.
Exchange Policy
• We offer exchanges in the form of a coupon code, which can be used for a future purchase.
• The exchange is valid only for standard, non-customized dresses.
Duties, Taxes & Fees
• Diellza Nagavci does not cover any taxes, duties, or fees associated with refunds or returns.
• Customers are responsible for all applicable customs duties, return shipping fees, and any related costs.
Important Notes
• To request a refund or exchange, please contact our customer support team within 7 days of receiving your order.
• Items must be unused, in their original condition, and with all tags attached to qualify.
• Refunds and exchanges will be processed once the returned item has been inspected and approved.
By placing an order with Diellza Nagavci, you acknowledge and accept the terms outlined in this policy.
