Product information
Thank you for shopping with Diellza Nagavci. Below, you will find details about our shipping process, estimated delivery times, and important information regarding international orders.
Order Processing Time
• All orders require 15 days for production and preparation before shipping.
• Once your order is ready, it will be shipped using your selected shipping method.
Shipping Methods & Estimated Delivery Times
• Standard Shipping: 2-5 business days (depending on your location).
• DHL Express (International Orders): Fast and reliable international shipping with tracking.
International Orders & Duties
• Diellza Nagavci does not calculate, invoice, or collect any taxes, duties, import fees, or related charges (“Duties”) at checkout.
• You are responsible for paying all applicable Duties upon arrival in your country.
• If you refuse to pay Duties, your package may be held, returned, or discarded by customs. Diellza Nagavci is not responsible for any costs related to unpaid Duties, including return shipping fees.
Additional Information
• Shipping times are estimates and may vary due to customs processing or unforeseen delays.
• Once your order has shipped, you will receive a tracking number via email.
• If you have any questions regarding shipping, please contact our customer support team before placing your order.
By placing an order with Diellza Nagavci, you acknowledge and accept the terms outlined in this shipping policy.
At Diellza Nagavci, we take pride in crafting high-quality garments. Due to the nature of our products, we offer a partial refund or exchange under specific conditions outlined below.
Refund Policy
• Partial Refund (70%): Eligible orders may receive a 70% refund, excluding shipping costs.
• No Refunds for Customized Dresses: We do not offer refunds for custom-made or personalized dresses, as they are crafted specifically for you.
Exchange Policy
• We offer exchanges in the form of a coupon code, which can be used for a future purchase.
• The exchange is valid only for standard, non-customized dresses.
Duties, Taxes & Fees
• Diellza Nagavci does not cover any taxes, duties, or fees associated with refunds or returns.
• Customers are responsible for all applicable customs duties, return shipping fees, and any related costs.
Important Notes
• To request a refund or exchange, please contact our customer support team within 7 days of receiving your order.
• Items must be unused, in their original condition, and with all tags attached to qualify.
• Refunds and exchanges will be processed once the returned item has been inspected and approved.
By placing an order with Diellza Nagavci, you acknowledge and accept the terms outlined in this policy.
